How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Screen saver is black says , Reboot or insert card ....

Customer Question

Screen saver is black says , Reboot or insert card ....
Submitted: 7 months ago.
Category: Computer
Expert:  Cody replied 7 months ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 7 months ago.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 7 months ago.
Ahhh is this safe to do ? I do t feel comfortable me doing that , can't u walk me through it ?
Expert:  Cody replied 7 months ago.
I'm not sure what the message is related to.Can you take a screenshot and attach it here?
Customer: replied 7 months ago.
The screen is black but it says reboot and select proper boot device or insert boot media in selected device and press a key
Customer: replied 7 months ago.
I can get into the info screen Bios
Expert:  Cody replied 7 months ago.
ok, so it sounds like its not reading the hard drive.Do you have anything plugged in besides monitor keyboard mouse?
Customer: replied 7 months ago.
Printer
Customer: replied 7 months ago.
No not the printer , it's wireless
Customer: replied 7 months ago.
Speakers
Expert:  Cody replied 7 months ago.
restart and press F12 repeatedly on startup
Customer: replied 7 months ago.
It just keeps reprinting that same sentence I showed you " reboot and select proper boot device
Customer: replied 7 months ago.
Any key i press just adds the same line .
Expert:  Cody replied 7 months ago.
power it off manually and back on is this a desktop or laptop?
Customer: replied 7 months ago.
This is a desktop and I have powered it off several times it does the same thing
Expert:  Cody replied 7 months ago.
Can you take the outer shell off, unplug the cables to the hard drive and plug them back in.Do the same for the side going to the motherboard.
Customer: replied 7 months ago.
I guess so , I'll try .
Expert:  Cody replied 7 months ago.
ok
Customer: replied 7 months ago.
How do I get the sides off ?
Customer: replied 7 months ago.
Ok , got it off
Customer: replied 7 months ago.
Now what ? I unplugged them and back in .
Customer: replied 7 months ago.
Same thing happening when I start up 😁😁😁
Customer: replied 7 months ago.
Hello ???
Expert:  Cody replied 7 months ago.
Your hard drive appears to have gone bad.
Customer: replied 7 months ago.
what do I do ??
Expert:  Cody replied 7 months ago.
You would need to replace the hard drive.If it's out of warranty you can look on Amazon or Ebay for a replacement, then you would need to install an operating system to be able to get it back up and running.
Customer: replied 7 months ago.
Well I guess that doesn't help me much , I'll have to call my service person .
Customer: replied 7 months ago.
Thanks anyways . Do I still have to pay for this info , didn't help me Really
Expert:  Cody replied 7 months ago.
You can ask for a refund here; http://ww2.justanswer.com/contact-us