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Andy
Andy, Computer Consultant
Category: Computer
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Pearl, I am Margene. I put a disc in my dvd player on my

Customer Question

Hi Pearl, I am Margene. I put a disc in my dvd player on my computer and it somehow is lost inside. How do I get it out?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is HP Pavillion operating on Wkindows 10
JA: Tell me a bit more about what's going on so he can help you best.
Customer: All I know is that the player would not play after inserting the disc so I opened the drawer and the disc was not there.
JA: Is there anything else the Computer Technician should be aware of?
Customer: Like what? This seems to be the only problem I am having.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
By disc being lost inside, meaning disc door will not eject? Or, it ejects and you see no disc?
Customer: replied 1 year ago.
It ejects and see no disc
Customer: replied 1 year ago.
Do you have any advice.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
To be certain, this is a desktop correct?
Customer: replied 1 year ago.
This is a laptop
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Where the eject button is, do you see tiny pin holes on either side of it?
Customer: replied 1 year ago.
No holes on the outside
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
By the way, you may need a tool as thin as a pin to stick within hole which sometimes can be beneath... Also, can you see disc inside drive?
Customer: replied 1 year ago.
I do not readily see the disc. I have a pin I can use
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
If you have a slot feed cdrom drive you shouldnt try to get it out yourself as you might further damage your on accident. if you have a tray model that pops out then if you follow the center of the cdrom drive in toward the base (bottom plastic) of the computer you will likely see a screw. you will only need to remove that one screw on almost all cases and then you can take your fingernail and literally slide the cdrom drive out or eject your cdrom drive and gently slide it out of the base housing that the cdrom sits in. make sure your computer is off and unplugged.
Customer: replied 1 year ago.
It is a slide in but I am no see a screw in the bottom of it
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Underneath the laptop is there an engraved arrow pointing towards any screw holes?
Customer: replied 1 year ago.
No arrow but several screw holes
Customer: replied 1 year ago.
There are four in the area where the drawer slides in
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Any screw holes close to dvd drive? If you unscrew the correct on, it will eject the drive bay allowing you to remove dvd drive from laptop... It should only be one screw hole that does the job...
Customer: replied 1 year ago.
I found one on the side might that be it
Customer: replied 1 year ago.
It is not a screw hole it is more like a pin hole
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Can you pull dvd drive as a whole from slot?
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
The right screw should loosen drive bay
Customer: replied 1 year ago.
It does not come all the way ouy
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Can you tell if it's due to some connection or obstruction?
Customer: replied 1 year ago.
Now I can not get the drawer out.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
http://www.youtube.com/watch?v=WrMbmV2daAw
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Provided above is a video via Youtube that can possibly guide you
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
What's the exact model of your Pavillion laptop? Usaully it's something like Pavillion L500 series....
Customer: replied 1 year ago.
It is HP smart.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Ok seeking a video that may assist you
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
http://www.youtube.com/watch?v=lX4ihivhhtg
Customer: replied 1 year ago.
Thank you.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Does that video help in anyway?
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
you are certainly welcome. Glad to be of assistance....
Customer: replied 1 year ago.
I will check I out.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Okay. It should help a great deal. Can I assist in any other way?
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
I can also stand-by....
Customer: replied 1 year ago.
The network is not available right
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Network? I don't understand?
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
We are still discussing the dvd drive correct?
Customer: replied 1 year ago.
but I it was the video that was not available.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
The Last one?
Customer: replied 1 year ago.
It is the video that is not available
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
If you may, try typing: HDD/ SSD Caddy Adapter for HP Pavillion 17 and Pavillion 15- YouTubein google search. Should lead you straight to video....

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