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Nathan, Systems Manager
Category: Computer
Satisfied Customers: 19567
Experience:  Own/operate computer networking/IT company.
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I bought a used printer and after installing the drivers I

Customer Question

i bought a used printer and after installing the drivers I am getting code 43
Submitted: 5 months ago.
Category: Computer
Expert:  Nathan replied 5 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the make/model of the printer?is the error on the printer itself, or on the computer?
Customer: replied 5 months ago.
Brothers DCP 7040 Error 45 on the computer
Customer: replied 5 months ago.
ok can i trust you not to try and sell me something
Customer: replied 5 months ago.
are you still there ?
Customer: replied 5 months ago.
sorry code 43 not 45
Customer: replied 5 months ago.
Computer has stopped this device from printing
Customer: replied 5 months ago.
Customer: replied 5 months ago.
are you gone
Expert:  Nathan replied 5 months ago.
No, I'm here, but please reply only once, and give me an opportunity to respond.When you send multiple message, you get lost in the queue and I see none of them.
Expert:  Nathan replied 5 months ago.
Do you have the usb connected?What operating system are you using?Where did you get the software/drivers that you used?
Customer: replied 5 months ago.
8.1 online
Expert:  Nathan replied 5 months ago.
Okay, well the error code you are getting points to a driver failure.The likely issue is either using the wrong software, or a hardware incompatibility.This is a very old and obsolete model printer. It actually is not officially supported beyond windows XP and windows 7. There is also a fair chance that there is an internal hardware issue in the printer, which may be why it was being sold in the first place. What we'll need to do is uninstall the printer (go to control panel, right click the brother, then Remove Device)Unplug power and usb to the printer, reboot the computerWhen computer comes back up, reinstall using this link: prompted during the install, plug power back into the printer, and reconnect the usb.
Expert:  Nathan replied 5 months ago.
Do you need more help with this?

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