Hi Vincent! My name is ***** ***** I am an independent technology expert who's been paired with you through JustAnswer.com. It is my pleasure to assist you today.
I've verified that masoneasypay.com's website is up and operational, so the issue must be local to your PC. Do you have trouble accessing any other websites you are aware of? What happens if you go here: https://www.zoho.com/?
Thanks in advance for your answers to the above. I look forward to hearing back from you!
Do you have a firewall installed (it would most likely be included with your Antivirus package)? Does the problem persist if you temporarily disable your firewall? If you need assistance with the latter, please let me know what security package you have installed and I'll provided directions on how to temporarily disable it.
Let's try to find out where your connection to the masoneasypay.com is failing. To do this, we're going to run a utility built-in to Windows called tracert.
Click START, and then select RUN. When the "Run" dialog window pops up, type in CMD and press ENTER. This will open your command prompt window. There, type tracert masoneasypay.com.
In the window, then, you'll see information start appearing which shows the internet routing information for this website. It will look something like this:
1 3ms 5ms 5ms 192.168.0.1
2 24ms 16ms 5ms 220.127.116.11
...etc. This shows you each server your computer is communicating with on the way to the website in question. In your case, you should start seeing "timeout" messages somewhere along the way. When you do, please let me know all of the information from the line immediately preceeding the timeout...that will give us some indication of where your connection to this website is breaking.
Great! That information tells us that the problem isn't anything in your home (not your computer, not your connection) and is not anything at the website's end. You just happen to be hitting a "bad" server in transit.
We can try to navigate around this issue by changing your computer's DNS servers. This will, in short, give you a different path to getting out on the world wide web, and may cause a different routing table to be used to access the site in question. We're going to configure your computer to use Google's public DNS.
To do this on Windows 7:
Select the connection for which you want to configure Google Public DNS. For example:
If you are prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
When that's done, try to access your website again. Is it working now? Please let me know either way. Thanks!
Hello again! It's been awhile since we chatted, and I wanted to follow up and make sure that the problem you were having when trying to access masoneasypay.com has been resolved? When you have the chance, would you kindly let me know?
Thanks so much, and I look forward to hearing back from you!