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Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 204
Experience:  I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Dell Precision T5500 post error. Leds 1,2, and 3 lit - power

Customer Question

Dell Precision T5500 post error. Leds 1,2, and 3 lit - power button constant green - two quick beeps then nothing. What does that combination indicate?
Submitted: 9 months ago.
Category: Computer
Expert:  A. Stevens replied 9 months ago.
Are the lights blinking or constant?
Expert:  A. Stevens replied 9 months ago.
Please let me know.
Customer: replied 9 months ago.
all constant. the two rapid beeps immediately follow the leds.
Expert:  A. Stevens replied 9 months ago.
Okay thanks, ***** *****
Expert:  A. Stevens replied 9 months ago.
Alright, what size power supply do you have in your system, also, have you recently added any new hardware? Hard drives?
Customer: replied 9 months ago.
oem p/s and no hardware adds.
Expert:  A. Stevens replied 9 months ago.
Another question: does the video card require additional power to operate? Also, have you tried other PCI or PCI-e slots?
Expert:  A. Stevens replied 9 months ago.
By additional power I mean the six pin PCI power that some power cards use
Customer: replied 9 months ago.
The card is an nvidia quadro 4000 with a power plug from the p/s. No, this is in the slot for a single card.
Expert:  A. Stevens replied 9 months ago.
How many sticks of RAM do you have in the system?
Customer: replied 9 months ago.
3
Expert:  A. Stevens replied 9 months ago.
Okay, power off, unplug the power and try to remove 2 of the 3 sticks, then try to boot with only one stick of RAM.
Customer: replied 9 months ago.
Isn't there a reference for these codes and beeps?
Expert:  A. Stevens replied 9 months ago.
Yeah, here is it:http://www.dell.com/support/article/us/en/19/SLN288786
Expert:  A. Stevens replied 9 months ago.
Your error looks like a video card issue, but you said you already tried with a different card
Expert:  A. Stevens replied 9 months ago.
if you look at the beep codes, most of the 2 quick beeps relate to RAM errors
Customer: replied 9 months ago.
I pulled sticks 2 and three and got the same error exactly
Expert:  A. Stevens replied 9 months ago.
What slot is the single stick in?
Customer: replied 9 months ago.
1
Expert:  A. Stevens replied 9 months ago.
Try a different stick please. Same slot closest to the CPU
Customer: replied 9 months ago.
same result.
Expert:  A. Stevens replied 9 months ago.
do you have any USB devices plugged into that computer?
Customer: replied 9 months ago.
but nothing different for quite awile
Expert:  A. Stevens replied 9 months ago.
Please try to power down, unplug all USB devices, and try again.
Customer: replied 9 months ago.
same results. this is not a productive session. I was hoping for a definitive answer to the error message.
Expert:  A. Stevens replied 9 months ago.
I understand your frustration, maybe I'm not understand the beep codes correctly?
Expert:  A. Stevens replied 9 months ago.
LEDs 1 2 and 3 are solid, and you hear two quick beeps correct?
Customer: replied 9 months ago.
2 and only 2 rapid beeps immediately after the leds settle on 1,2, and three on.
Expert:  A. Stevens replied 9 months ago.
If you look at that error list, the 2-2 beep codes lead to RAM issues. WOuld you agree?
Customer: replied 9 months ago.
no. that indicates two then two more beeps. there are only two beeps period.
Customer: replied 9 months ago.
that would show on a chart as 2-0-0
Expert:  A. Stevens replied 9 months ago.
Understood, and the 1 2 3 LEDs would indication video card.
Customer: replied 9 months ago.
If you are unable to resolve this, can we cancel this session without cost to me?
Customer: replied 9 months ago.
hello?
Expert:  A. Stevens replied 9 months ago.
Sure, we can cancel.
Customer: replied 9 months ago.
Am I being charged for this session? I don't have much faith in this method. I've already read the service charts, I was hoping for a more specialized approach to the issue.
Expert:  Eric Ewing replied 9 months ago.
Hi Dan! The error you are seeing usually indicates a problem during handoff; that is, your computer's BIOS cannot hand over boot operations to Windows. There are a few reasons this might happen:The computer's hard drive is failing.There is a faulty SATA interface on your motherboard.The SATA cable connecting your hard drive to your motherboard is problematic.We can try to narrow the issue down, if you'd like to continue troubleshooting. To do so, I would just need to know: do you see anything at all on-screen before your computer stops booting?If you'd prefer to simply have a refund, please let me know and I will make sure that JustAnswer.com's customer service team receives that request.
Customer: replied 9 months ago.
Please process a refund for me. I'm disappointed that JustAnswer.com is only able to provide hunt and peck answers to a technical question, and that is certainly not a good value at $40+. I'll refrain from posting negative ratings if the PayPal refund is processed in a timely manner. Thank you.
Expert:  Eric Ewing replied 9 months ago.
I'm sorry that you're unhappy, but understand your frustration. I will immediately escalate this Q&A to our customer service team and ask them to process a refund for you.