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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35226
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I tried to get Netflix on my 55 inch curved screen tv .I

Customer Question

I tried to get Netflix on my 55 inch curved screen tv .I went to the netfix screen and it asked for my e mail address . I typed in my e mail address,and the password ***** my wife had given me. Our net flix account is in my wifes name and her E mail address is different than mine so the answer that popped on the screen was there is no account by that name.my question is how do I delete what I typed in and start over? any help would be greatly appreciated.thank you
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.
Hi,I'm sorry about the issue. What's the make / model of your TV?Please reply at the box below. Thank you,
Expert:  Viet - Computer Tech replied 6 months ago.
If you power off the TV, then turn it back on, then go to Netflix, then what does it show?- If that does not work, please try the following:Open Netflix on your TV.Navigate up, and select Settings or the Gear icon .Select Sign out.Select Yes to confirm.Then you can sign in the Netflix account you want.- If you cannot locate Settings or the Gear icon, please do the following:Open Netflix on your TV.Use the arrow buttons on your remote control to enter the following sequence in the exact order:Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.Select Sign out, Start Over or Deactivate, and confirm.Then you can sign in the Netflix account you want.- If there is still any issue, what's the make / model of your TV? And are you using a specific device for Netflix?When you are available, please reply at the box below to continue. Thank you.
Expert:  Viet - Computer Tech replied 6 months ago.
Also, if you need, please click on the website below for video instructions:https://youtu.be/jKesd1ihOCw?t=71- Note: If you have issue with your Netflix account password, you can reset it at the Netflix website below:https://www.netflix.com/LoginHelpWhen you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
Expert:  Viet - Computer Tech replied 6 months ago.
Hi,Do you still need help with this issue or with anything else?Please reply at the box below to continue. Thank you,
Expert:  Viet - Computer Tech replied 6 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.