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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't connect to my bank

Customer Question

I can't connect to my bank
Submitted: 5 months ago.
Category: Computer
Expert:  Dustin replied 5 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

On the device you are trying to use to connect to your bank, please let me know the type of device and its operating system. Such as, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Expert:  Justin Williams replied 5 months ago.

Hello, this is normally due to a corrupted file in your Library folder. I am going to walk you through the fix.

Expert:  Justin Williams replied 5 months ago.
  • First of all, go to Finder.
  • Now hold the option key on the keyboard.
  • Here, Click on the Go Menu at the top of the screen.
Expert:  Justin Williams replied 5 months ago.

Apologies, wrong request.. disregard my message.

Expert:  Eric Ewing replied 5 months ago.

Hi! My name is ***** ***** it is my pleasure to assist you with this problem.

Can you tell me more about this issue? For instance, when did the problem start? Have you ever been able to connect to your bank? Is this happening on a single device, or can you not access your bank from any device?

Thanks for any additional information you can provide! I look forward to hearing from you.

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