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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new Windows 10 laptop and trying to connect my old

Customer Question

I have a new Windows 10 laptop and trying to connect my old portable scanner. But it does not see the scanner. It is a the silver Neat Reciepts SCS-A4601EU scanner.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Windows 10 - Dell XPS
JA: Tell me a bit more about what's going on so he can help you best.
Customer: When I plugging in the USB cable from the scanner to the laptop, the laptop does nothing.
JA: Is there anything else the Computer Technician should be aware of?
Customer: I only need generic scan driver to work. I am not using the scanner with the Neat Reciepts program
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 6 months ago.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 6 months ago.
Customer: replied 6 months ago.
I did not see that it had an extra cost. You can talk me thought the troubleshooting.
Customer: replied 6 months ago.
The laptop see a device connected and it calls it "600dpi USB Scanner"
Customer: replied 6 months ago.
I tried the Windows troubleshooting and restarted but it did not work
Customer: replied 6 months ago.
I would think that Windows 10 would have generic drivers that would work
Customer: replied 6 months ago.
Hello Cody?
Expert:  Cody replied 6 months ago.
It's showing as being unsupported from the Neat company.Do you have a CD that came with it?
Expert:  Cody replied 6 months ago.
Does it show up using imaging devices as 600dpi usb scanner or under uknown devices?