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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9256
Experience:  Computer Technician
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Is anyone familiar with setting up a surveillance camera

Customer Question

Is anyone familiar with setting up a surveillance camera system?
Submitted: 6 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 6 months ago.
what do you need help with?
Customer: replied 6 months ago.

I have a camera system at home and I wanted to view it remotely, I downloaded their remote app called hdivs. The login box wants a mailbox and I am not sure what I am supposed to enter

Expert:  Randy Computer Tech replied 6 months ago.
okay, what is the brand/model of your camera system?
Customer: replied 6 months ago.

Xvim 720p. But my issue is with the hdivs app, and in general how to log in when it is asking for a 'mailbox ' I tried my email and it gives me an error " invalid format"

Expert:  Randy Computer Tech replied 6 months ago.
okay, thank you.The HD IVS app is not very good. The best option will be to use the app called HDEye https://play.google.com/store/apps/details?id=com.HkstreamNatNewHDEye
Customer: replied 6 months ago.

So stupid question, what do I put as my username in hdeye?

Expert:  Randy Computer Tech replied 6 months ago.
That is usually setup on the dvr. The default is "admin" for username and password.
Customer: replied 6 months ago.

It isn't logging me into hdeye, how does hdeye connect to my dvr if I can't log in?

Expert:  Randy Computer Tech replied 6 months ago.
After you download the HDeye app on phone,then have it search for devices and click your dvr device, put in the user name and password ***** set up for your dvr into the app (must be connected to internet with dvr and phone) .
Expert:  Randy Computer Tech replied 6 months ago.
Did that work for you?