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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have inspiron 3459, windows 10, could not download a program

Customer Question

Have inspiron 3459, windows 10, could not download a program that is said to be compatible but was not, froze up, tried many times, read blogs about same problem unresolved, had friend who is a Dell systems manager try to install program, had Dell guy reload my computer with win 7 as the program is compatible on my old win 7 computer. It will not work now either, freezes up. One tech hint was that the dell computer must use a factory installed win 7. After 3 months of trial and error I need professional help. Can you help me with a reboot of the factory loaded win 7 or send files I may need to make this work. Have you ever downloaded this program? Play Memories Home by Sony. I have Sony cameras and love this program. I have the original shipping box to send back to dell or a nearby tech center. Thanks Mike
Submitted: 5 months ago.
Category: Computer
Expert:  Rylan Sharpe replied 5 months ago.
Hello, my name is ***** ***** I am happy to help you. Right now is your computer using the Dell Windows 7, not a fresh Windows 7 install?