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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have brother mfc-j4510dw i don't know why they don't tu

Customer Question

hi i have brother mfc-j4510dw i don't know why they don't turn on
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: can u help me fix it
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Customer: no
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Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.Let me know that is the unit not turning on at all or it does turn on with errors
Customer: replied 6 months ago.
they turn on and say disable and turn off
Expert:  Michelle replied 6 months ago.
how old is the printer and was there any paper jam on it recently
Customer: replied 6 months ago.
not old
Expert:  Michelle replied 6 months ago.
ok turn off printer and unplug power cordkeep the ON button on printer pressed for 10 secswait for a minuteplug in power cord and turn on unit and check
Expert:  Michelle replied 6 months ago.
let me know if it turns on or not and i will suggest further
Expert:  Michelle replied 6 months ago.
if not turn off unit, open the ink cover and pull out the paper traywith the cover open and paper tray out , turn the unit back on and let me know if it comes to home screen or not