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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Dan. Would you please pass this on to your Accounts

Customer Question

Hi Dan. Would you please pass this on to your Accounts Department as I don't know how to contact them? Thanks in advance. Regards, ***** *****Dear Justanswer Accounts.
In my latest bank statement I have found 3 items relating to membership of Justanswer;
1. 2 May 2016 - $68.00 for Technical Support [which I understood would be free as it related to a problem with my
ASUS laptop]
2. 2 May 2016 - $5.00 - also for Technical Support
3. 6 May 2016 - $87.00 for membership of Justanswer
I have no recollection of requesting membership of Justanswer and I do not wish to have membership.
I would appreciate your cancelling my membership and refunding the above amounts, please.
Sincerely, ***** *****
Email -***@******.***
Tel. - +612 9499 2828
Submitted: 5 months ago.
Category: Computer
Expert:  Dan replied 5 months ago.
Brian. We are an independent support service not affiliated with Asus which is why you were charged. You can refer any billing questions you might have to this link.