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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35716
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My wife cannot get her Acer aspire0ne d(###) ###-####to connect

Customer Question

My wife cannot get her Acer aspire0ne d(###) ###-####to connect to the internet. It was working and then is just did not work. Please advise.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.
Hi,I'm sorry about the issue. Can you please press at the same time the two keys Fn and F3 on the keyboard in order to turn on /off the wireless and check?- If needed, do you see any wireless / signal icon / button on the laptop?Please reply at the box below to continue. Thank you,
Expert:  Viet - Computer Tech replied 8 months ago.
Can you please close the laptop's lid, then check in the front side of the laptop, there is usually a switch there that you can slide to turn on / off the wireless.When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
Expert:  Viet - Computer Tech replied 8 months ago.
Please click on the website below for illustration:http://panam.acer.com/acerpanam/Mobile/2009/Nebo/Graphics/NeboFront.jpg; If needed, here is more information:http://acer.custhelp.com/app/answers/detail/a_id/1304/~/enable-or-disable-wireless-networking- If it does not work, can you please test connecting an extra Ethernet / network cable from the Acer Aspire laptop to the internet modem / router device temporarily and see if the internet works that way?- If there is still any issue, I have some more solutions to try. Please let me know.When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
Expert:  Viet - Computer Tech replied 8 months ago.
Hi,Do you still need help with this issue? And/or do you need anything else?When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.