How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Windows vista kernel missing and corrupt on my dell pc. Don't

Customer Question

Windows vista kernel missing and corrupt on my dell pc. Don't have disk. Any suggestions
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted. Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work dont be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help. Rate only when the problem is fixed or you are 100% Satisfied with the answer provided. Shut down the computer power and let it sit fir 2 mins power it back on and let me know on which stage you get the kernel error.
Customer: replied 10 months ago.
Says Windows failed to start. Status:0xc000000f
Customer: replied 10 months ago.
File windows\system32\ntkrnlpa.exe
Customer: replied 10 months ago.
Any suggestions?
Customer: replied 10 months ago.
Thx for nothing..don't charge my card
Expert:  Michelle replied 10 months ago.
Status: 0xc000000fThis means the boot selection failed because a required device is inaccessible.If your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings.
Expert:  Michelle replied 10 months ago.
if the hard drive is selected as a first or second device then the computer must boot.
Expert:  Michelle replied 10 months ago.
If its not booting up then it means the boot sector is missing and you would need a windows operating system disk to get the existing windows repaired.
Expert:  Michelle replied 10 months ago.
Please be patient we are here to provide you actual and correct and professional info so that you do not spend more money in knowing the fact of problem and solution for a fix.
Expert:  Michelle replied 10 months ago.
Let me know when you are ready we can try few alternative steps without the windows disk and if those dont work then you would need an operating system disk for a windows repair.