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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We are trying to set up a new password ***** shaw and a msg

Customer Question

We are trying to set up a new password ***** shaw and a msg came up that told us to call a 1866 #. The shaw tech told us that it was a scam and to shut down our computer. As a matter of interest, this computer is less than 3 months old and comes with an antivirus. How is this happening? and can it be fixed remotely?
Submitted: 5 months ago.
Category: Computer
Expert:  Kamil Anwar replied 5 months ago.
Are you talking to me from the same computer? It appears to be a ransomware.

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