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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Problems with skype we can see and hear them but they cannot

Customer Question

problems with skype
we can see and hear them but they cannot see us [just blocky grey images] and have difficulty hearing us.
also have noticed a white dotted line around telephone and video icons.
prior to problems we had excellent skype sessions.
Submitted: 7 months ago.
Category: Computer
Expert:  toughguy replied 7 months ago.
Hi, Thanks for using JustAnswer. This is Leela and I will help you with the problem related to Skype. Can you please let me know if we can do an ACTUAL SKYPE session and see how things are going on your end? Regards,Leela
Customer: replied 7 months ago.
WILL SEE IF THEY ARE AT HOME NOW. HAD A SKYPE CALL A FEW HOURS AGO AFTER CONTACTING YOU . IT WAS JUST THE SAME AS MENTIONED WITH THE DOTTED LINE AROUND TELEPHONE ICON ETC. WILL NOW TRY AGAIN. A LITTLE BETTER NOW BUT STILL GOES BLOCKY ETC ON VIDEO AND SOUND OK TO START THEN GOES BAD.
Customer: replied 7 months ago.
WHAT DO YOU SUGGEST?
Customer: replied 7 months ago.
I HAVE SON-IN-LAW ON LINE NOW
Expert:  toughguy replied 7 months ago.
Hi,If we can do a remote session and during that remote session we can do a Skype call where I can check the configuration and problem with skype.Are you located in Australia? If so, can we work on this during you afternoon on Sunday or anytime as per your convenience. Thanks,Leela

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