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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Janet Riseley here I have purchased a internet security

Customer Question

Hi, Janet Riseley here I have purchased a internet security multi- device on the 28.4.2016 reciept number(###) ###-#### ***** $101.95. Now my computer is telling me that my licence has expired. The disc, when it come on the 5 May installed in both home computer and my laptop. Can you please tell me what i have done wrong. Is the licence the internet security.
Submitted: 10 months ago.
Category: Computer
Expert:  Cody replied 10 months ago.
What is the brand name for Internet Security?
Customer: replied 10 months ago.
Kaspersky Internet Security multi-device
Expert:  Cody replied 10 months ago.
Did you buy it in a store or online, do you have the product key or serial number?
Customer: replied 10 months ago.
I bought it on the KasperskyLab Official Australian store, there is not any product key or security number on package or disc
Expert:  Cody replied 10 months ago.
what's the website you went to?
Expert:  Cody replied 10 months ago.
sorry for all questions, just making sure you purchased from a legit company
Customer: replied 10 months ago.
I am assuming Kaspersky,it is defientily their disc because it is the same as the last disc I purchased, please do not mind my spelling
Customer: replied 10 months ago.
the web site that is on my statement is buykaspersky.com.au
Expert:  Cody replied 10 months ago.
ok, can we do a remote session?
Expert:  Cody replied 10 months ago.
Please download and run this file and provide me the ID/Password:https://connect.teamviewer.com/v10/index.aspx
Expert:  Cody replied 10 months ago.
Checking in to see if you still need help with this issue, if so please reply at your convenience.

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