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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Past several hours my screen reads, "Please do not

Customer Question

For the past several hours my screen reads, "Please do not power off or unplug your machine. Installing update 1 of 18." I did unplug the machine and did try to power off but the message remained.
My machine is HP Pavilion dv6-103 us Entertainment Notebook PC
s/n CNF 8480 NRBl
pl/n NB 145UA #ABA
Submitted: 5 months ago.
Category: Computer
Expert:  Michelle replied 5 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.When the computer is off try to push and hold down the power button and hold it down for 40 seconds the computer will shut down. Unplug the power and unplug any other thing which is connected to the laptop on the usb port.Power on the computer and press and hold down the shift key while you do that.Let me know which screen you land up to.

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