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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just received a refurbished HP computer and when I tun it

Customer Question

I just received a refurbished HP computer and when I tun it on I get the message. "No boot disk has been detected or the disk has failed. " I don't know what this means or how to fix it.
Submitted: 7 months ago.
Category: Computer
Expert:  Dan replied 7 months ago.
Hello and thank you for your question, I look forward to assisting you today. Do you know if there was an operating system (Windows) included with it when you bought it?
Customer: replied 7 months ago.
Windows 8
Expert:  Dan replied 7 months ago.
Do you have a disc in the DVD drive by chance?
Customer: replied 7 months ago.
No I did not receive any disk
Expert:  Dan replied 7 months ago.
Okay, I just wanted to make sure you didn't have one in the drive regardless of what it was. Do you have a USB thumb drive plugged in?
Customer: replied 7 months ago.
No there is no USB thumb drive plugged in
Expert:  Dan replied 7 months ago.
Is this a laptop or desktop?
Customer: replied 7 months ago.
desktop
Expert:  Dan replied 7 months ago.
It may be the drive was simply not connected before it was shipped. Can you open the case and check?
Expert:  Dan replied 7 months ago.
Just checking to see if you had a chance to look at the hard drive?