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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 983
Experience:  Networks & Security Engineer
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I am trying to load my new 2016 Trend Micro PMMX-0019-6067-9574-6142 Won't

Customer Question

I am trying to load my new 2016 Trend Micro PMMX-0019-6067-9574-6142
Won't load Incompatible program error code #0,1002,0X00000000
Can you help? My e-mail address is***@******.*** Phone(###) ###-####
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.
Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today, I'm sorry about the issue, This happens when the Trend Micro Security installer cannot remove a conflicting third-party security software. To resolve the problem, cancel the installation then follow the steps below : Step 1 :Download the Uninstall Tool, then save it to your desktop : http://solutionfile.trendmicro.com/solutionfile/Security_Software_10/Tools/Ti_100_win_en_Tool_UninstallTool_hfb0001.exeDouble-click Ti_100_win_en_Tool_UninstallTool_hfb0001.exe to run it.Click I accept the terms of the license agreement, then click Next.Click Install.Click Uninstall Software.Enter the captcha characters and click Continue.Click Uninstall.Click Yes when prompted to restart the computer.Note: If the installation fails after doing the steps above, restart your computer and repeat the steps above Step 2 : To remove any conflicting software (a security program or an old antivirus) from your computer, do the following:Go to Start > Control Panel.Click Programs > Programs and Features.Select the program you wish to remove, then click Remove or Uninstall.Wait for the program to be uninstalled, then restart your computer.Step 3 : Reinstall your Trend Micro Security software : To install your Trend Micro program, click your program version below:Maximum Security (Serial number starts with "X")Internet Security (Serial number starts with "P")Antivirus+ Security (Serial number starts with "A") Hope this help Thank you
Expert:  Mr.Med replied 6 months ago.
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