How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 34749
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

Got a message from windows that I have a virus. i am Linda

Customer Question

got a message from windows that I have a virus. i am Linda Rullestad.(###) ###-####***@******.*** Toshiba laptop
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.
Hi,I'm sorry about the issue. That is a fake message; it is a scam. Do not follow any instructions in it. Do not call any number. This issue usually occurs when you you accidentally click on a bad link or ad, or email attachment. Please always ignore any message that you do not know or that you are not expecting.Are you able to close that popup window?Can you shut down / restart the computer, and check? Does that message still come up?Is there currently any issue with your computer?Please reply at the box below to continue. Thank you,