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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've somehow made in error in updating our password ***** now

Customer Question

I've somehow made in error in updating our password ***** now can't re-update it. I'm afraid to log off because I don't know if I will be able to get back in.
Submitted: 7 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 7 months ago.
Hi, My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.I am sorry to hear that you are having this issue. What is the account that the password ***** *****?
Customer: replied 7 months ago.
It's just the password ***** log onto our computer. It's not associated with an account.
Customer: replied 7 months ago.
Hi Randy are you still available?
Customer: replied 7 months ago.
Are you still there? I was called away for a minute.
Expert:  Randy Computer Tech replied 7 months ago.
yes, I can try some options that may override the forgotten password ***** then you can enter a new password. This will require a secure remote desktop session. I will send you the info.

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