How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Daughter's computer is coming up with a message that it has

Customer Question

Daughter's computer is coming up with a message that it has a security lock after she enters her password. How does she resolve this, she uses it for school?
Submitted: 7 months ago.
Category: Computer
Expert:  Daniel B. replied 7 months ago.
Hi There, my name is ***** ***** I am here to help. Can you advise if any one else uses this computer with a different login ? Also is it possible for you to take a picture of the screen showing there is a lock and to attach it to your reply ? This will help me find out what program or system is causing the lock.