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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I open a lot of my files( I have windows 10) I get

Customer Question

When I open a lot of my files( I have windows 10) I get asked to select the encoding to make my document readable. None work. It doesn't matter if it is a pdf or powerpoint, or wordfile etc. How do I convert my files so I can read them?
Submitted: 7 months ago.
Category: Computer
Expert:  Cody replied 7 months ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 7 months ago.
Can you take a screenshot of this message and attach it here?
Customer: replied 7 months ago.
Isn't that covered with the membership?
Expert:  Cody replied 7 months ago.
if you're referring to remote assistance, that is extra
Customer: replied 7 months ago.
how do I take a screen shot?
Expert:  Cody replied 7 months ago.
look for the prt scn key on your keyboard, then paste it into a photo editing program like Paint
Customer: replied 7 months ago.
ok, thanks
Customer: replied 7 months ago.
For $52 will you figure it out for more than 1 file?
Expert:  Cody replied 7 months ago.
I should be able to figure it out
Customer: replied 7 months ago.
The one file I am particularly worried about is an algebra file
I don't have a phone here
Expert:  Cody replied 7 months ago.
Can you upload it here and I'll see if I get same error on my side? http://www.wikiupload.com/
Customer: replied 7 months ago.
I couldn't connect with wikiupload. I will securely connect, but I do not have a phone here.
Customer: replied 7 months ago.
I tried to add the file but it wouldn't stick.
It's a regular file conversion error or request from word
Customer: replied 7 months ago.
You can convert to DOS or some other encoding to make the file readable i.e. Chinese or greek
Customer: replied 7 months ago.
Are you going to remotely connect?
Expert:  Cody replied 7 months ago.
You will need to request it on your side, just use a random number for the phone.
Expert:  Cody replied 7 months ago.
Are you still online?