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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My documents I am being sent are coming through encrypted.

Customer Question

My documents I am being sent are coming through encrypted. They are telling me my adobe is not update. What kind of product to I need to fix this. Thank you
Submitted: 9 months ago.
Category: Computer
Expert:  Martin replied 9 months ago.
Hello Jeniffer and welcome.Sorry to hear you're having trouble with your computer.When did the problem start?Would you like me to connect with you and fix the problem remotely, that way we can avoid causing any additional problems?Please reply using the box below.Regards,Martin
Customer: replied 9 months ago.
yes but if I have to by another product and do can I be reimbursed
Expert:  Martin replied 9 months ago.
Of course.Would you like to begin?
Customer: replied 9 months ago.
yes
Expert:  Martin replied 9 months ago.
Please accept the remote support offer, then From your computer click the following link:https://ngmt.screenconnect.com/?Session=03d3fd2a-0018-42ec-a321-cf4bdf34777cThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin