How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I had a business with a partner we split up and I still have

Customer Question

I had a business with a partner we split up and I still have the location. But she went on line and put permanently closed on our old Google account. I still have the same address but when customers Google A1 Vapor it comes up on the old page so customers think we are closed. Can the old Google page be taken down?
Submitted: 7 months ago.
Category: Computer
Expert:  Donovan Fontenot replied 7 months ago.
The company hosting your website can implement a redirect from the old website to the new website without the user noticing.
Customer: replied 7 months ago.
How do I do that?
Expert:  Donovan Fontenot replied 7 months ago.
Is your website setup through another company?
Customer: replied 7 months ago.
Facebook
Expert:  Donovan Fontenot replied 7 months ago.
Is it a Facebook page or a website hosted by Facebook?
Customer: replied 7 months ago.
Facebook page
Customer: replied 7 months ago.
And I have a Google account
Expert:  Donovan Fontenot replied 7 months ago.
Do you have access to the Email account used to setup the page?
Customer: replied 7 months ago.
Yes
Customer: replied 7 months ago.
Not the old account that I need taken down. She changed the password
Expert:  Donovan Fontenot replied 7 months ago.
From the login screen click the (Having trouble?) link. It will start the process to reset your password. After you complete the password ***** you should regain control of your page.
Expert:  Donovan Fontenot replied 7 months ago.
The link is located underneath the password *****
Customer: replied 7 months ago.
She used her email account and I don't know it
Expert:  Donovan Fontenot replied 7 months ago.
After following the (Having trouble?) link, search for your account by the username. Once you find your account, you will be asked if you still have access to the Email used to setup the account. There is another link beneath the original Email (I do not have access to these) follow this link and reset the Email.
Customer: replied 7 months ago.
Still can't get in she has combined our old account with her new account
Customer: replied 7 months ago.
I guess you can't help me but thanks for ttying
Expert:  Donovan Fontenot replied 7 months ago.
Sorry the only other thing you can try is prove the partnership to Facebook and try to gain access to the account.