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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried to open an attachment I had sent to my laptop at home

Customer Question

I tried to open an attachment I had sent to my laptop at home from my desktop PC at the office. When I tried to open the attachment it would open but warned of a virus possibly, I could open but not edit the attachment. Now I can't open ant icons on my desktop at all. Please help I have been trying to fix this for 3 hours now
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.
Hi,I'm sorry about the issue. Does it give any option when opening the attachment?Is there any error or message when opening any icon your Desktop?Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,