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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot sign on to my laptop. I have always used the same

Customer Question

I cannot sign on to my laptop. I have always used the same password, but now it will not let me in. The other laptop and desktop have no problem. It tells me to go to, but I am using the desk top right now and how will it know what computer needs the help. My laptop is a Toshiba Satellite with windows 10.
Submitted: 6 months ago.
Category: Computer
Expert:  Jason Jones replied 6 months ago.
Hello, At the login screen, what shows for the username? Is it just a username or is it your email address? Thank you,Jason

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