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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot open computer. Menu appears go to exit menu , hit menu

Customer Question

Cannot open computer. Menu appears go to exit menu , hit menu to exit nothing
Submitted: 10 months ago.
Category: Computer
Expert:  Dan replied 10 months ago.
Hello and thank you for your question. I look forward to assisting you today. Just so I am clear on the problem, you cannot access Windows at all correct?
Customer: replied 10 months ago.
No it's monitor, can't get anything to appear on monitor
Customer: replied 10 months ago.
Are you there?
Expert:  Dan replied 10 months ago.
Sorry for the delay.
Expert:  Dan replied 10 months ago.
So it is just your monitor that is blank?
Customer: replied 10 months ago.
Yes except for blinking dash upper left corner
Expert:  Dan replied 10 months ago.
What make and model of computer please?
Customer: replied 10 months ago.
Compared presario CQ5700Y pC
Expert:  Dan replied 10 months ago.
Do you see any messages or hear any beeps when the computer starts?
Customer: replied 10 months ago.
Nope
Expert:  Dan replied 10 months ago.
Do you have any USB drives plugged in or a disc in the DVD drive when booting up?
Customer: replied 10 months ago.
No
Expert:  Dan replied 10 months ago.
How old is it?
Customer: replied 10 months ago.
Around 8 yrs or so
Expert:  Dan replied 10 months ago.
Let's see if it will start in safe mode. Power it down then restart it. As it is coming back up, tap the F8 key about once per second. If that works, you should see a menu. Let me know.
Customer: replied 10 months ago.
Power button on monitor lites up when u press menu button main menu comes up but screen always blacked out after that
Expert:  Dan replied 10 months ago.
Power the PC down not the monitor.
Customer: replied 10 months ago.
Tried that already but will do again
Expert:  Dan replied 10 months ago.
I want to see if we can access safe mode?
Customer: replied 10 months ago.
When I hit menu button it said no input signal
Expert:  Dan replied 10 months ago.
Just power off the computer for now please.
Customer: replied 10 months ago.
I did
Expert:  Dan replied 10 months ago.
Is it restarting?
Customer: replied 10 months ago.
Yes
Expert:  Dan replied 10 months ago.
Any luck with safe mode?
Customer: replied 10 months ago.
What is safe mode
Expert:  Dan replied 10 months ago.
As I instructed above, as the computer is restarting, you need to start tapping the F8 key to see if you can access safe mode. If you can, we may be able to resolve the issue?
Customer: replied 10 months ago.
The monitor is black do how would I see anythin
Customer: replied 10 months ago.
I did tap F8 and nothing happened
Expert:  Dan replied 10 months ago.
Okay then all you see is the blinking cursor?
Customer: replied 10 months ago.
Yep
Expert:  Dan replied 10 months ago.
This is beginning to sound like your hard drive has failed. When you restart, can you hear or feel the drive spin up?
Customer: replied 10 months ago.
Yes I can
Expert:  Dan replied 10 months ago.
Is there any activity from the hard drive light on the front?
Customer: replied 10 months ago.
Yes the blue light is on
Expert:  Dan replied 10 months ago.
Did you receive any Windows or restore CD's when you purchased the computer?
Customer: replied 10 months ago.
Not sure
Expert:  Dan replied 10 months ago.
Okay, one last time, restart the computer only this time tap the F11 key to see if a menu screen opens.
Expert:  Dan replied 10 months ago.
Any luck?
Expert:  Dan replied 10 months ago.
I will be off line for a few minutes, but will respond back as soon as I return.
Expert:  Dan replied 10 months ago.
Just checking to see if you were you able to access the repair/restore menu?