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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot open computer. Menu appears go to exit menu , hit menu

Customer Question

Cannot open computer. Menu appears go to exit menu , hit menu to exit nothing
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.
Hello and thank you for your question. I look forward to assisting you today. Just so I am clear on the problem, you cannot access Windows at all correct?
Customer: replied 1 year ago.
No it's monitor, can't get anything to appear on monitor
Customer: replied 1 year ago.
Are you there?
Expert:  Dan replied 1 year ago.
Sorry for the delay.
Expert:  Dan replied 1 year ago.
So it is just your monitor that is blank?
Customer: replied 1 year ago.
Yes except for blinking dash upper left corner
Expert:  Dan replied 1 year ago.
What make and model of computer please?
Customer: replied 1 year ago.
Compared presario CQ5700Y pC
Expert:  Dan replied 1 year ago.
Do you see any messages or hear any beeps when the computer starts?
Customer: replied 1 year ago.
Nope
Expert:  Dan replied 1 year ago.
Do you have any USB drives plugged in or a disc in the DVD drive when booting up?
Customer: replied 1 year ago.
No
Expert:  Dan replied 1 year ago.
How old is it?
Customer: replied 1 year ago.
Around 8 yrs or so
Expert:  Dan replied 1 year ago.
Let's see if it will start in safe mode. Power it down then restart it. As it is coming back up, tap the F8 key about once per second. If that works, you should see a menu. Let me know.
Customer: replied 1 year ago.
Power button on monitor lites up when u press menu button main menu comes up but screen always blacked out after that
Expert:  Dan replied 1 year ago.
Power the PC down not the monitor.
Customer: replied 1 year ago.
Tried that already but will do again
Expert:  Dan replied 1 year ago.
I want to see if we can access safe mode?
Customer: replied 1 year ago.
When I hit menu button it said no input signal
Expert:  Dan replied 1 year ago.
Just power off the computer for now please.
Customer: replied 1 year ago.
I did
Expert:  Dan replied 1 year ago.
Is it restarting?
Customer: replied 1 year ago.
Yes
Expert:  Dan replied 1 year ago.
Any luck with safe mode?
Customer: replied 1 year ago.
What is safe mode
Expert:  Dan replied 1 year ago.
As I instructed above, as the computer is restarting, you need to start tapping the F8 key to see if you can access safe mode. If you can, we may be able to resolve the issue?
Customer: replied 1 year ago.
The monitor is black do how would I see anythin
Customer: replied 1 year ago.
I did tap F8 and nothing happened
Expert:  Dan replied 1 year ago.
Okay then all you see is the blinking cursor?
Customer: replied 1 year ago.
Yep
Expert:  Dan replied 1 year ago.
This is beginning to sound like your hard drive has failed. When you restart, can you hear or feel the drive spin up?
Customer: replied 1 year ago.
Yes I can
Expert:  Dan replied 1 year ago.
Is there any activity from the hard drive light on the front?
Customer: replied 1 year ago.
Yes the blue light is on
Expert:  Dan replied 1 year ago.
Did you receive any Windows or restore CD's when you purchased the computer?
Customer: replied 1 year ago.
Not sure
Expert:  Dan replied 1 year ago.
Okay, one last time, restart the computer only this time tap the F11 key to see if a menu screen opens.
Expert:  Dan replied 1 year ago.
Any luck?
Expert:  Dan replied 1 year ago.
I will be off line for a few minutes, but will respond back as soon as I return.
Expert:  Dan replied 1 year ago.
Just checking to see if you were you able to access the repair/restore menu?