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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I paid the $199 and tried to upgrade to 10 pro from 10 home.

Customer Question

I paid the $199 and tried to upgrade to 10 pro from 10 home. It did not complete the process and has taken 2 days. My screen goes blank with only the 4 blue windows and a circle of moving dots. Please help me get it installed. I need the remote desk top connection to work. Thanks
Submitted: 6 months ago.
Category: Computer
Expert:  Martin replied 6 months ago.
Hello Azi and welcome.Sorry to hear you're having trouble with your computer.May I start a secure remote session so we can work on the problem from the computer you're on now?Please reply using the box below.Regards,Martin

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