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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I HAVE WIND 10 ON MY LAPTOP- I can't access my computer because

Customer Question

I HAVE WIND 10 ON MY LAPTOP- I can't access my computer because I have the wrong PASSWORD ***** I'VE BEEN USING SINCE I'VE HAD W1O.
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.
Hi,I'm sorry about the issue. Do you mean you've tried to use the exact password *****'ve been using previously, but it's not working? What's the exact error or message?What's the model of your Windows 10 laptop?Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?Please reply at the box below. Thank you.
Customer: replied 7 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Computer Tech replied 7 months ago.
Since you cannot get on your computer, I cannot connect remotely to it, but I can help you here. I can provide you the written instructions here.1. Do you mean you've tried to use the exact password *****'ve been using previously, but it's not working? What's the exact error or message?2. What's the model of your problematic Windows 10 laptop?3. Does it show a name or username at the password ***** login screen?4. Does it show an email address at the password ***** login screen?Please reply at the box below. Thank you,
Expert:  Viet - Computer Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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