How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My computer has a blue screen with your logo a small v7.11

Customer Question

My computer has a blue screen with your logo a small v7.11 on the left side and a msg saying press the escape key for start up menu. Pressing ESC does nothing
I am using my tablet to type to you, it has problems also
Submitted: 6 months ago.
Category: Computer
Expert:  Dan replied 6 months ago.
Hello and thank you for your question, I look forward to assisting you today. We are an independent support service and not affiliated with any manufacturer. I will need to ask you a few questions if you would like to continue?