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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30110
Experience:  Over 20 years of consulting to the IT industry
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My Samsung galaxy s7 screen went black how do I get screen

Customer Question

my Samsung galaxy s7 screen went black how do I get screen to show up
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished. This is usually an issue with the Firmware, so I would first like you to do this please. Remove the charger from the phone and hold the power button to off for 60 seconds. Release, then connect the charger and try to turn on the phone. Let me know the results please Thank you