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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an HP Laserjet 401DN printer. It works with everything,

Customer Question

I have an HP Laserjet 401DN printer. It works with everything, and was working with Word Perfect (I'm running Windows 10), but it stopped so I started trying to fix it, and may have set the printing options wrong in wordperfect, because now it works with everything else, but not word perfect. Can you help me?
Submitted: 6 months ago.
Category: Computer
Expert:  Jason Jones replied 6 months ago.
Hello,I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.Thank you,Jason
Customer: replied 6 months ago.
no thank you. I'll withdraw.
Expert:  Jason Jones replied 6 months ago.
I am confused. Are you stating that you do not need help anymore?