Hi Jo Ann. My name is***** you for your question and the opportunity to assist.
This issue comes up because Windows Vista doesn't support the latest version of Internet Explorer
required by many modern websites. A workaround is to use the latest version of a different browser that
will run on Vista. Download and install the free Mozilla Firefox browser from here: https://www.mozilla.org/en-US/
Click Download Firefox.
Let me know if you have any issues and I can connect to your computer to assist.
Hi. Can we do a screensharing session so I can take a look at this?
Can I connect to your computer and get this working for you?
Hello. Would you still like to get this working?