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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost pst file; search MY PC "file not found" Lost all docume

Customer Question

Lost pst file; search MY PC "file not found"
Lost all documents, i.e. word, xls, pdf, html. I used "restore to 04/14/2016" files still missing.
Outlook warning: Cannot start Microsoft Outlook: Cannot open the Outlook window
The set of folders cannot be opened. You do not have permission required to access the file: C:\User\glenwood\Documents\Outlook\Files\*****@******.***
CAN I RECOVER DOCUMENTS? How can I open Outlook, I changed the alias for the account, no success?
Submitted: 6 months ago.
Category: Computer
Expert:  Martin replied 6 months ago.
Hello and welcome.Sounds like your computer is having multiple problems.Would you like me to connect with you and fix the problem remotely, that way we can avoid causing any additional problems?Please reply using the box below.Regards,Martin
Expert:  Martin replied 6 months ago.
Are you able to access the following directory?:C:\Users\glenwood\Documents\Outlook Files\
Customer: replied 6 months ago.
Heading home now.I will try again tomorrow.
Expert:  Martin replied 6 months ago.
Sure, no problem.Send me a message tomorrow when you want to continue.Regards,Martin
Customer: replied 6 months ago.