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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an old toshiba laptop that I am trying to improve performance

Customer Question

I have an old toshiba laptop that I am trying to improve performance as I need it to run an old quickbooks program I have
Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.What is the operating system on the laptop?Let me know the make and model.
Customer: replied 6 months ago.
operating system windows 7 Toshiba that is about 3 yrs old
Customer: replied 6 months ago.
i do not want a free trial - is there someone there
who can help me please
Customer: replied 6 months ago.
hello is anyone there to help me with this. unfortunately i dont have a lot of time. if you r not able to help me i would like to cancel
Customer: replied 6 months ago.
i see it says you must wait 7 minutes - i will wait another 5 thnx
Customer: replied 6 months ago.
please cancel my request thnx
Expert:  Michelle replied 6 months ago.
This will take at least 15 to 20 mins to check the computer and analyze the fault however when you have about 30 mins of time to spare let me know what time i shall be online to help you fix the problem.
Customer: replied 6 months ago.
Hi Michelle
I am totally confused. I have used just answers before and in order to fix my computer one would have to connect remotely.
When I signed up yesterday I chose to pay more (66) so that my issue could be attended to straight away.
That didn't happen.
Now today I see I can pay a further $37 to have you connect remotely.
Please can you explain this clearly to me.
Thnx Ros
Expert:  Michelle replied 6 months ago.
Remote assistance and phone call is an additional service however you have paid for the chat session and we can continue on chat if you do not wish to opt for an additional service.
Customer: replied 6 months ago.
No thanks I will not proceed.
Thnx Ros
Expert:  Michelle replied 6 months ago.
I am ready to help you fix your computer problem however if you wish to cancel that is totally up to your choice.Thanks and regards.