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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Toshiba laptop C75DB7240 #YFO14218U Purchased at

Customer Question

my Toshiba laptop C75DB7240 #YFO14218U Purchased at Office Max on March 4, 2016. is showing malaware symptoms. It will not let my pc download apps or software. Error message says Windows is offline,Windows Defender is turned off due to another app possibly being used in Security and Maintenance. What other app or setting could be causing windows Defender to stop running? Norm Morgan
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,I am the person that will be helping you today.Are you able to get online with that laptop?I will be standing by, looking forward to your response.Thank you,Jason