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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30137
Experience:  Over 20 years of consulting to the IT industry
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My device is a Fire HD 7. My problems are that the device

Customer Question

My device is a Fire HD 7. My problems are that the device ceased operation,and screen went dim (not consecutively.
Carolyn Stribling
45 Hickory Trail, P O Box218
Norris TN 37828
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished. This is usually an issue with the Firmware, so I would first like you to do this please. Remove the charger from the Kindle and hold the power button to off for 35 seconds. Release, then connect the charger and try to turn on the Kindle and use it. Let me know the results please Thank you

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