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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30282
Experience:  Over 20 years of consulting to the IT industry
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I have a gateway laptop . It is stuck on gateway . JA: Good

Customer Question

I have a gateway laptop . It is stuck on gateway .
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It won't load the gateway just stays on it when u turn it on
JA: Anything else I can tell the Computer Technician before I connect you two?
Customer: No
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.
Hi there and welcomeCan you remove the power cable and hold the power button for 60 seconds, then release.Then connect the power cable and try to start the computer and tell me if it now starts please

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