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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to reset my password! Please help! JA: Sometimes

Customer Question

I need to reset my password! Please help!
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I just need to reset my password, PLEASE
JA: Anything else I can tell the Computer Technician before I connect you two?
Customer: no thanks
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 7 months ago.
Category: Computer
Expert:  Harold Hanna replied 7 months ago.
Hello, what password ***** you attempting to reset?
Customer: replied 7 months ago.
comcast
Customer: replied 7 months ago.
Comcast
Expert:  Harold Hanna replied 7 months ago.
Am I talking with you in another message box also?
Customer: replied 7 months ago.
no
Expert:  Harold Hanna replied 7 months ago.
OK. What password ***** ***** in Comcast? Where exactly is it asking for the password?
Customer: replied 7 months ago.
I have been trying to do just that for 30 minutes!
Expert:  Harold Hanna replied 7 months ago.
I'm sorry I have only been speaking with you for 8 minutes I'm not sure what else you have tried. When you say are you trying to reset a Comcast password, how are you getting to the Comcast device and what does the password ***** look like?