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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Pearl, My internet provider decided to do an upgrade last

Customer Question

Hi Pearl, My internet provider decided to do an upgrade last night and all my passwords are gone. They claim it is my personal computer issue so they won't help. So I would like to restore to 18 or 20 some odd hours ago and simply do not know how to do that.
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Anything else I can tell the Computer Technician before I connect you two?
Customer: No simply loss of passwords after ISP did an upgrade.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 7 months ago.
Category: Computer
Expert:  Robert M. replied 7 months ago.
you can do the restore using these instructions System restore instructions - windows 7 8 10hold the windows logo key and hit Rin the box that appears typerstrui.exehit enter select restore to an earlier date. Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTEDchoose a date from the calendar that is BEFORE you experienced the problemhit ok / restorethe computer will start to shut down a restoring settings box will appear with a status barwhen it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected. It is not perfect. But it fixes a lot of things.