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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want to fix my compiter

Customer Question

i want to fix my compiter
Submitted: 11 months ago.
Category: Computer
Expert:  IT Miro replied 11 months ago.
Hello! My name is***** am a certified computer professional who will assist you today.Please provide more information about the problem you are experiencing so that I can better assist you.Thanks,IT Miro
Customer: replied 11 months ago.
This is my phone number(###) ###-####
Expert:  IT Miro replied 11 months ago.
Sorry, but I cannot call you. Please explain the problem here, in this chat box.
Customer: replied 11 months ago.
safari is not working
Expert:  IT Miro replied 11 months ago.
OK. Are you currently using a computer where Safari is not working, or you are using another computer or device to communicate with me using this chat?
Customer: replied 11 months ago.
yes
Expert:  IT Miro replied 11 months ago.
Let's try to establish a secure remote assistance so that I can see the problem myself and help you directly. Here are the instructions:1. Start Safari or any other web browser and go to the address below, or just click on the link:http://connect.teamviewer.com/v112. TeamViewer file will automatically start downloading. Once done, locate the downloaded file and double-click it in order to start it. The file is named TeamViewerQS3. When started, you will see the blue TeamViewer window that contains numbers - ID and Password. Type those numbers here to me so that I can securely connect to your computer. We will then be able to chat as well.Thanks,IT Miro
Customer: replied 11 months ago.
i use google
Expert:  IT Miro replied 11 months ago.
OK. Follow the instructions I sent you and let me know when you have downloaded and started TeamViewer.
Customer: replied 11 months ago.
call me
Expert:  IT Miro replied 11 months ago.
Sorry, but I only provide assistance using the chat.
Customer: replied 11 months ago.
so what going on
Customer: replied 11 months ago.
I did open the page now
Expert:  IT Miro replied 11 months ago.
Please download and start TeamViewer per my instructions.
Customer: replied 11 months ago.
go to the apple software
Customer: replied 11 months ago.
you going to see about software update and you click mac os x software
Expert:  IT Miro replied 11 months ago.
You need to download a program named TeamViewer - it will allow me to remotely connect to your computer and check what happened with Safari. I sent you the instructions. Have you already downloaded TeamViewer?
Customer: replied 11 months ago.
no
Expert:  IT Miro replied 11 months ago.
Please go to this address, or click on the link: http://connect.teamviewer.com/v11 Let me know what happens.
Customer: replied 11 months ago.
I do what ask me to do but it not working
Expert:  IT Miro replied 11 months ago.
Do you see it started to download, or something else happened?
Expert:  IT Miro replied 11 months ago.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro

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