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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am not able to log on to my home computer (laptop) as administrator.

Customer Question

I am not able to log on to my home computer (laptop) as administrator. I have tried getting a code, getting into setup via shift F10 on boot up, but no success. Help would be gratefully accepted
Submitted: 7 months ago.
Category: Computer
Expert:  Martin replied 7 months ago.
Hello Bob and welcome.Sorry to hear you're having trouble with your computer.Are you able to login with your regular username or are you locked out completely?What operating system is on it?Please reply using the box below.Regards,Martin
Customer: replied 7 months ago.
Locked out completely. Windows 10
Expert:  Martin replied 7 months ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:https://ngmt.screenconnect.com/?Session=7ecea3ae-413a-47fa-b245-aad574903f95Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin
Customer: replied 7 months ago.
Martin, I can't into my computer to log onto that website, so we are going to have to try something else I think
Expert:  Martin replied 7 months ago.
That's alright, I meant the link for the one you're on now so I can help you back into the other.Try sending me a request for remote assistance again