How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36472
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I am having my system go down about every 30 minutes are

Customer Question

I am having my system go down about every 30 minutes are when I am on the internet. window is closing due to internet error I called carrier and was advise not there problem check with microsot
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?If you have another computer or tablet or smartphone, does it work fine with your internet service carrier / provider?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Computer Tech replied 11 months ago.
Please try the following:Solution #1:Close all Internet Explorer windows / websites for now.Open Control Panel. Then open Network and Internet / Internet Options.; (Or press at the same time the two keys Windows and R on the keyboard, then type inetcpl.cpl then click OK, then the Internet Options window will open.)Then click on Delete and delete only temporary internet files.Click the Advanced tab at the top, and then click Reset.In the Reset Internet Explorer Settings dialog box, click Reset.Click on Close.Then open Internet Explorer, and check.Solution #2:- If that does not work, please download and install the Google Chrome program at the website below:http://www.chrome.com, keep default options during installation, and if prompted to sign in Google account, select the skip / "no, thanks" option, then close Internet Explorer program, then open Google Chrome program, and go to the internet / websites in Chrome program and see if it works fine in Chrome program.When you are available, please reply at the box below to continue. Thank you.

Related Computer Questions