How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Pc running windows 10. Got a adware bug. Pop up window

Customer Question

For my pc running windows 10. Got a adware bug.
Pop up window for Microsoft help came up warning me.
called the number, the guy said I needed the anti hacking soft ware to fix the problem. He said it was from a company named comnpay. Is that the security company that you use. I can't located on the Internet
Submitted: 6 months ago.
Category: Computer
Expert:  Kamil Anwar replied 6 months ago.
That company, and the number is ***** fraud. You can remove the adware yourself or i can do it remotely. Are you talking to me from the computer in question?
Customer: replied 6 months ago.
Expert:  Kamil Anwar replied 6 months ago.
Are you able to browse to websites on that computer?