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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost password. Tried to pull up Notepad but will not come up

Customer Question

Lost password. Tried to pull up Notepad but will not come up in safe mode.
JA: Thanks. Can you give me any more details about your issue?
Customer: Lost password ***** log into computer. Trying to go to command prompt to reset the password ***** can I get to the command prompt. So I'm looking to somehow pull up notepad so that I can type in the command prompt.
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.
Hi. My name is***** you for your question and the opportunity to assist.Can you tell me which version of Windows you are using on your computer?
Customer: replied 7 months ago.
7
Expert:  Byron replied 7 months ago.
Thank you. If you can get in to Safe Mode after entering your password ***** it means your password ***** ***** the problem lies elsewhere. What is the message you receive when you try to log in normally?
Customer: replied 7 months ago.
I cannot log in because I don't have password.
Expert:  Byron replied 7 months ago.
OK. Resetting a password ***** Windows 7 is a difficult process but it can be done.It requires creating a bootable CD or flash drive with password ***** software installed.Are you using a Windows computer now and do you have either a blank CD disk or a flashthat you can use?
Expert:  Byron replied 7 months ago.
What would your like you new password ***** be?