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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My name is***** years ago I bought this computer.

Customer Question

Hi! My name is***** years ago I bought this computer. It is a HP 19 all in one. When windows 10 came out I upgraded to it. This version of windows seemed slow. So I dumped this version of windows 10 and reset my computer back to windows 8.1. The serial number of this unit is 3CR40307L9. In setting my computer back to windows 8.1 I need to activate windows and I can not find my code to reactivate windows. Can you help me please to reactivate windows.
Roger Gardner
Submitted: 6 months ago.
Category: Computer
Expert:  Jerry Hannell replied 6 months ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.