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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Since installing windows 10, io cannot connect my IM ( operation

Customer Question

since installing windows 10, io cannot connect my IM ( operation incomplete message).
if you cannot help I will be forced to uninstall and use the mail on windows 10. I have been using IM for over 15 years and this is the first time I have had problems with it.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.
Hi,I'm sorry about the issue. Is it Instant Messenger or something else?When did you install / upgrade to Windows 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Computer Tech replied 8 months ago.
Is it Incredimail? When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Customer: replied 8 months ago.
I have already paid $56 for an answer to my problem and you keep wanting me to pay further money! what is going on? as I haven't received satisfaction I wish to have my money refunded.
Expert:  Viet - Computer Tech replied 8 months ago.
I'm sorry; that is extra for remote support, but I can waive it for you, so please ignore that. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?Please reply at the box below; we guarantee our service. Thank you.
Expert:  Viet - Computer Tech replied 8 months ago.
Please click on the website below in order to connect with me remotely, then I can fix the issue directly for you:http://www.justanswer.com/remotedesktop/join.aspx?Session=a58e8bd0-cbdf-48c9-8b6b-c02806456a6f, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 8 months ago.
When you are available, please reply at the box below, so I can help; we guarantee our service, so don't worry. Thank you.

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