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Ask Byron Your Own Question

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2036
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I am having a login problem

Customer Question

I am having a login problem
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.
Hi Tom. My name is***** you for your question and the opportunity to assist.What kind of message are you receiving when you try to log in administratively?
Customer: replied 8 months ago.
I receive a wrong password ***** login. However when I use the administrative login through another user it all works great.
Expert:  Byron replied 8 months ago.
Are you logged in now as the other administrative user?
Customer: replied 8 months ago.
I created a new administrative user login and logged in that way. I then deleted the old administrative login as it appears that file, dll, or whatever became corrupted somehow. I am having to restore a ton of files and settings, but I think I have it under control. Not sure what happened. I had added a new password ***** a different standard user and the problem occurred. That user is a standard user, but had a password ***** so we changed it. Then I could not change back to my normal administrator login no matter what I tried.
Expert:  Byron replied 8 months ago.
OK, thanks. Let me know if you have any other issues.I'll be happy to help.